Refund and returns

If you are a consumer in the European Union, statutory rights apply, including the right of withdrawal where it applies to your contract and cooling-off rules for distance sales.

Perishable goods and certain food products may be excluded or restricted under law or the supplier’s terms. Check the product page and checkout summary before placing your order.

For refund or return requests, contact the supplier through the order flow or reach us at help@herivio.de with your order reference so we can help route the case.